FREQUENTLY ASKED QUESTIONS

What is KeyPieces?
KeyPieces is a trusted online retailer, based in the UK, selling designer accessories, sunglasses and jewellery at heavily discounted prices.

Are all the designer goods authentic?
Absolutely!!

All our designer goods are 100% original - GUARANTEED. We source our stock solely within the EU and only from authorised dealers. All goods will arrive with all original packaging and tags - no different than buying from a top boutique or department store. The only difference you'll see from buying from us, is the price!

By selling exclusively online we can keep our costs to a minimum, which means we can pass our savings on to you.

How do I buy an item?
Making a purchase at KeyPieces is easy.

1) Simply browse through the store, choose the item you'd like to buy and press the 'add to bag' button.

2) The item will appear in your shopping bag in the top right hand corner of the page.

3) When you are ready to checkout simply click on the shopping bag and you will be directed to our fast checkout page.

4) From here, follow the instructions to fill in the information we require throughout our one page checkout procedure.

What do I have to do if I need to return an item?
KeyPieces offers a no quibble, 7-day refund policy. If you wish to return an item we ask you to follow a specifc procedure in order that we can deal with your request as efficiently as possible. For a step-by-step guide on returning an item to us please read the information on our dedicated Returns page. If you have any further questions, we're here to help so just drop us a line.